Refund Policy

Our Return and Refund Policy was last updated on 17 September 2023.

Thank you for shopping at giftpitara.in.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Gift Pitara.

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to giftpitara.in, accessible from https://giftpitara.in.

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order before it is shipped without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: giftpitara.aps@gmail.com

We will reimburse you no later than 14 days from the day on which we receive the cancellation request. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods are in the original packaging.
Electronic items are non-returnable.
Non-electronic items are eligible for return within 7 days, provided they are sent back to our address and pass our verification process.
For items received as defective or damaged, there should be a video evidence available showing the condition of the items from the moment they were received from the courier to testing. An uncut video must be provided to initiate a refund.

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.
The supply of goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or have expired.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

Gift Pitara, Nangal Rd, near HP gas agency, Pitara Market, Anandpur Sahib, Majara, Punjab 140118, India

We cannot be held responsible for goods damaged or lost in the return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: giftpitara.aps@gmail.com +91-9780801379